FAQ - Organic Shop

Frequently asked Questions

Shipping Information

What shipping and processing options are available?

Shipping and Processing
Most purchases are shipped from our warehouses, to arrive within five business days from receipt of your order. Special conditions sometimes apply to the delivery of oversize items, perishables or merchandise shipped directly from the supplier.

Can an order be shipped to a foreign country?
At present, we ship only within the India. If you have bulk requirement, please do contact us and our executive shall revert to you.

Can I place an order from a foreign country?
To place an order from a foreign country for delivery within the India, please buy online and provide the shipping address in India.

Will you hold an order and ship it at a later date?
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Please mention the delivery date in the “Special Request Box”.

Return Policy

What is Organic Shop return policy?
If you are not completely satisfied with your purchase for any reason, please return it with your receipt within 15 days for an exchange, refund or merchandise credit. For details, see our Return Policy.

How do I return an item when I no longer have the return instructions?
We make every effort to simplify the return process. Please see our Return Policy for detailed instructions.

Purchasing

What forms of payment are accepted for online purchases?
We accept Visa, MasterCard and use 18 Indian banks internet banking facilities. We also accept Paypal.

How can I be sure that an item is in stock?
As you shop, we`ll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you`ve made your purchase, we`ll notify you by email.

How can I check the status of an order placed online?
If you provide your email address when placing your order, we'll notify you once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check its shipping status online 24 hours after the order was placed by entering your order number and the zip code of your billing address. Click here to track your order online.

Will you confirm receipt of my online order?
If you provide your email address when placing your order, you`ll receive a confirmation message within 24 hours.

Can Organic Shop assist my company with gift-giving and large orders?
Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call 91-141-2226126 to speak with a sales associate or email us at gifts@organicshop.in if you would like more information.

Can you customize an item with a company logo?
Yes, many of the items in our business gift program can be embellished with a company logo. Please call 91-141-2226126 to speak with a sales associate or email us at gifts@organicshop.in if you would like more information.

How can I change or cancel my order?
For more details, please visit our cancellation policy.

Security

Is the credit card information I submit secure?
Absolutely. Every step of the Organic Shop online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card for Visa and MasterCard. It is the last three digits printed on the back of the card.

Will Organic Shop sell or rent my email address information to other companies?
Please read our Privacy Policy for more details. Click here to review our Privacy Policy in its entirety.

How do I enable JavaScript?
To shop Organic Shop, you must enable JavaScript in your browser. Please follow the simple instructions below based on your browser type and version.

For Windows

Internet Explorer 6.0 and higher

1. Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
2. Click Internet Options to open the Internet Options dialog box.
3. Click the Security tab.
4. Click the Internet symbol (a globe).
5. Click the Custom Level button to open the Security Settings dialog box.
6. In the Settings list, scroll down to Scripting.
7. Under Active Scripting, click Enable so that a dot appears next to it.
8. (If you are unsure about the other Security Settings, please check with your Network Administrator).
9. Click OK to close the Security Settings dialog box.
10. Click Yes in the Warning! Message box.
11. Click OK to close the Internet Options dialog box.

Firefox 1.5 and higher

1. On the Tools menu, click Options.
2. Click on the Content icon.
3. Check the box next to Enable JavaScript.
4. Click OK.

For Mac

Safari 2.0 and higher

1. Click Safari; then click Preferences.
2. Click the Security icon.
3. Under Web Content, check Enable JavaScript.
4. Close the window.

Firefox 1.0 and higher

1. Click on Firefox.
2. Click on Preferences.
3. Click on Web Features.
4. Check Enable JavaScript.
5. Click OK.

Product Reviews

How do I submit a rating and a review for a product?
Thank you for taking the time to review products that you've purchased from Organic Shop. To write a review, go to the product page and click "Write a Review." Then sign in by typing your email address and password. Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."

When will my rating and review appear online?
It may take 3 to 5 business days before approved reviews appear on the site.

We reserve the right to withhold reviews that include:

• Obscenity, discriminatory language or wording inappropriate to a public forum.
• Advertisements, spam content or references to other online sites, offers or products.
• Contact information, including email addresses, URLs, phone numbers or addresses.
• Comments that are critical of other posted reviews or their authors.

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